Insurance
How Insurance Smash Repairs Work
What happens from the first assessment through to insurer approval, repairs and collection.
Smash repairs
done right,
since 1955.
Factory-standard panel beating and collision repairs in Artarmon, on Sydney's North Shore. Eligible insurance repairs carry lifetime cover.
Artarmon, Sydney - Est. 1955
Why choose Jack Hillermans
Repairing since 1955
Seven decades on the North Shore, with over 50 years of family experience in panel beating and vehicle repairs.
Lifetime cover
Eligible insurance repairs carry lifetime cover, repaired to factory standards and logged on our system.
Insurance repairs
Experienced with repairs allocated by insurers. Where your policy allows, you can also ask for us by name.
3,000sqm workshop
Around 3,000sqm in Artarmon, with more than 20 staff and a dedicated spray booth.
The shop your neighbours have trusted for 70 years
Anyone can promise quality. Eligible insurance repairs leave our workshop with lifetime cover, restored to factory standards, with the certified details logged on our system.
Family run since 1989, the people quoting your car are the people repairing it. No call centres, no handballing. That is why customers who first came in decades ago still come in today, and bring their children's cars with them.
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1955
Repairing cars on the North Shore begins.
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1989
The Alajajian family takes ownership and the shop stays family run.
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Today
A workshop of around 3,000sqm in Artarmon with more than 20 staff.
Panel beating and smash repair services
Everything repaired in-house at our Artarmon workshop by qualified tradespeople.
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Collision repairs on a wide range of makes and models, restored to factory standards.
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Dents and creases worked by hand.
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Colour-matched refinishing with Standox water-based paint.
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Repairs allocated by your insurer, or requested by you where your policy allows.
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Tilt tray arranged, drivable or not.
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Private repairs, honest quotes.
Ask for us by name when you claim
Where your policy allows, you can request Jack Hillermans as your repairer when you lodge a claim. That choice decides who works on your car and who stands behind the repair afterwards.
Call us first and we will help you work through your insurer's requirements, arrange towing if the car is not drivable, and keep you updated until collection. We also handle repairs allocated by insurers.
Four steps from bingle to collection
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Assessment
Drive in during assessment hours, no booking needed. Can't get in? Send photos through the form and we will estimate from those.
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Insurance approval
For insurance work, we send your insurer the quote and photos it needs, and repairs start once they are approved. Tilt tray towing can be arranged for non-drivable vehicles.
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Repairs
Your car is repaired to factory standards in our Artarmon workshop. Timing depends on the damage and parts availability, and we keep you updated along the way.
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Collection
You collect your car once the work is finished. Eligible insurance repairs carry lifetime cover, logged on our system.
Send photos, get a straight answer
A few photos of the damage are usually enough for an initial estimate. We come back to you within one business day, and there is no obligation either way.
Prefer to talk it through? Drive in Monday to Friday, 7:00am to 4:00pm, or call us on (02) 9439 4414.
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Response within one business day
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Insurance and private work quoted
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Your details are never shared
Serving Sydney's North Shore from Artarmon
Our workshop is at 32 Whiting Street, Artarmon, and our towing service collects vehicles from across the North Shore and beyond. The free Artarmon Loop bus stops nearby if you are dropping the car off.
- Artarmon
- Chatswood
- Willoughby
- Lane Cove
- St Leonards
- Crows Nest
- North Sydney
- Northbridge
- Naremburn
- Roseville
- Ryde
32 Whiting Street
Artarmon NSW 2064
Australia
From the workshop
After an accident: the first five things to do
Insurance
Choice of Repairer
Policy wording varies by insurer. Check yours and request a repairer before you lodge a claim.
Repairs
What Panel Beating Involves
From dents and creases to refinishing with water-based paint, a plain guide to what happens to your panels.
Advice
What to Do After a Car Accident
What to photograph at the scene, when to call your insurer, and how to arrange towing if the car is not drivable.
Accidents come with questions
Most people have never made a claim before. Here is what we get asked at the front counter every week.
Do I have to use the repairer my insurer suggests?
It depends on your policy. Where your policy allows, you can request Jack Hillermans by name, even if your insurer suggests someone else. Check your policy or call us and we will help you work out what your cover allows.
How much does a smash repair cost?
Every repair is priced on the damage, the panel and the paint involved, so we quote each job individually. For insurance claims your excess is typically all you pay. For private work, drive in Monday to Friday for a free assessment or send photos through the form for an estimate.
Do I need an appointment for a quote?
No. Drive-in assessments run Monday to Friday, 7:00am to 4:00pm at 32 Whiting Street, Artarmon. Saturday visits are by appointment only. If the car is not drivable, call us and we will arrange a tilt tray to bring it in.
My car can't be driven. What do I do?
Call us on (02) 9439 4414. We arrange modern tilt tray towing from your location to our workshop, and for insurance claims the towing is usually covered by your policy.
What does the lifetime cover include?
Lifetime cover applies to eligible insurance repairs. Covered repairs are logged on our system with the certified information, so the record is there whenever you need it. Ask us which terms apply to your repair.
How long will my repair take?
It depends on parts availability and the extent of the damage. We give you a realistic timeframe with your quote and keep you updated while the car is with us, so you are never chasing for news.
Had a bingle?
Start here.
One call and we take it from there: insurer requirements, towing arranged, car repaired to factory standards, with lifetime cover on eligible insurance repairs.
Drive-in assessments Mon to Fri, 7:00am to 4:00pm - 32 Whiting St, Artarmon